Returns, Exchanges & Warranty

At Brush Valley Cushion Co., we want you to love your cushions. Because our cushions are generously sized and shipped compressed and vacuum-sealed, our return policy works a little differently than a traditional retail return policy. Once cushions are opened, they expand to their full size and become significantly more costly to ship.

We have designed our policy to be fair to our customers while allowing us to continue offering high-quality, American-made cushions at a reasonable price.

Returns

Unopened, unused products in their original vacuum-sealed packaging may be returned within 30 days of delivery.

Customers are responsible for return shipping costs. Once your return has been received and inspected, your refund will be issued to your original payment method.

Please contact us before sending anything back. Returns sent without prior authorization may not be accepted.

Opened Cushion Sets

Once cushion inserts have been removed from their vacuum-sealed packaging and allowed to expand, the cushion inserts are not returnable for reasons of customer preference, incorrect size selection, or change of mind.

We understand, however, that sometimes a fabric color doesn't look quite right in your space or the wrong size gets ordered. In these situations, please contact us. Whenever possible, we will work with you to exchange or replace the removable fabric covers rather than requiring you to return the entire cushion set.

Replacement or exchange costs, including shipping, will depend on the circumstances and will be discussed with you before anything is processed.

We strongly encourage customers to confirm their measurements and fabric selection before opening the vacuum-sealed cushion inserts.

Damage, Defects & Incorrect Orders

If your order arrives damaged, has a manufacturing defect, or we sent you the wrong item, that's different — we'll make it right.

Please contact us within 7 days of delivery and include your order number, a description of the issue, and clear photos of the product and packaging.

Depending on the issue, we may repair or replace the affected cover, cushion insert, component, or complete product at no cost to you. We may request additional photos, video, or other reasonable documentation so we can properly evaluate the issue.

In some cases, we may request a brief live video call so our team can see the product and issue in real time. Photos and recorded videos may not always provide enough information for us to properly evaluate a claim. We reserve the right to require a live video inspection before approving a replacement, refund, warranty claim, or other resolution.

We appreciate your cooperation with the verification process, which helps us accurately diagnose the issue and determine the best solution.

1-Year Brush Valley Manufacturing Warranty

Brush Valley Cushion Co. provides a 1-year limited manufacturing warranty for residential use beginning on the date of delivery.

This warranty covers defects in materials or workmanship attributable to the manufacturing of your cushions, including issues such as defective seams, zippers, or cushion construction.

The warranty does not cover normal wear and tear, accidental damage, misuse, improper care or cleaning, damage caused by animals, environmental conditions, stains, or mold and mildew resulting from dirt, pollen, organic debris, moisture, or inadequate care and maintenance.

Products used in commercial, hospitality, rental, or other non-residential settings are not covered by Brush Valley's 1-year residential warranty.

Sunbrella® 5-Year Limited Fabric Warranty

Our Sunbrella upholstery fabrics are backed by Sunbrella's 5-year limited fabric warranty.

Sunbrella's warranty provides protection against qualifying loss of color, loss of strength, abrasion, and pilling under normal usage and exposure conditions. Sunbrella's warranty applies to the fabric itself and is subject to Sunbrella's terms, conditions, exclusions, and claim approval.

Sunbrella fabrics are highly resistant to mold and mildew, but they still require routine care. Mold and mildew can grow on dirt, pollen, food residue, and other organic matter that accumulates on the fabric. For this reason, customers should keep cushions clean, allow them to dry properly, and follow Sunbrella's recommended care instructions.

Before Opening Your Cushions

We know it's exciting when your cushions arrive, but we recommend taking a quick moment before opening the vacuum-sealed packaging:

• Confirm that the size on your order is correct.

• Confirm that the fabric/color is what you ordered.

• Inspect the packaging for visible shipping damage.

• Contact us before opening if anything appears incorrect.

Once your cushions have expanded, returning the inserts becomes considerably more difficult and expensive. If you're unsure about anything, reach out to us first — we're happy to help.

We're Here to Help

Our goal isn't to make returns difficult. It's to find the most sensible solution when something isn't right. Whether that means replacing a cover, correcting an order, or taking care of a genuine product issue, we'll work with you to find a fair resolution.

Please contact us before returning or exchanging any product so our team can help determine the best next step.